^The art of giving feedback, especially for those new to leadership, can feel like navigating a minefield. It's natural to feel anxious about how your words might be received, and the impact they could have on your working relationships. But in today's fast-paced, ever-evolving work environment, feedback is not just important, it's essential.

In a world where change is the only constant, leaders need a clear picture of what's working and what isn't. They need the unfiltered perspectives of their team members to make informed decisions and adapt their strategies effectively.

For employees, constructive feedback is a lifeline. It's a chance to understand their strengths and areas for improvement, to feel valued and heard, and to grow both personally and professionally.

But here's the catch: feedback, like any powerful tool, can be used constructively or destructively. When delivered thoughtfully, it can inspire, motivate, and bridge the gap between potential and performance. But when handled carelessly, it can create resentment, defensiveness, and a breakdown in trust.

Reframing Feedback

Let's move beyond the traditional view of feedback as a performance evaluation. Instead, let's see it as a catalyst for growth, a two-way street where both leaders and employees can learn and develop.

For new leaders, mastering the art of feedback is about more than just pointing out mistakes. It's about creating a culture of open communication, where everyone feels safe to share their thoughts and ideas. It's about recognizing achievements, fostering professional development, and building trust with your team.

Five Strategies for Thoughtful Feedback

So, how can you provide feedback that's not just constructive, but also empowering and motivating? Here are five strategies to consider:

1. A Skill, Not a Talent

Effective feedback isn't something you're born with; it's a skill honed through practice and dedication. Research shows that training in feedback techniques can significantly improve leaders' ability to deliver constructive criticism and foster positive outcomes. So, invest in your development by reading articles, watching videos, or even attending formal training sessions. Observe experienced leaders and learn from their techniques.

Remember, practice makes perfect. Start by giving feedback in low-stakes situations to build your confidence and refine your approach. Reflect on your experiences and identify areas for improvement. Over time, you'll develop a natural and impactful feedback style.

2. Intentions Matter

Your intentions play a crucial role in how your feedback is received. If your motive is to criticize or belittle, it will likely trigger defensiveness and resentment. However, if your intention is to genuinely help the recipient improve, your message will be more likely to resonate and inspire action.

Research in psychology supports this. Studies have shown that when people perceive feedback as being motivated by a desire to help them learn and grow, they're more likely to accept it and act on it.

So, before giving feedback, take a moment to check your intentions. Ask yourself: "Am I trying to help this person improve, or am I simply venting my frustration?" If your motives aren't pure, it's best to postpone the conversation until you're in a more constructive mindset.

3. Choose the Right Moment

Delivering feedback at the wrong time or in the wrong setting can significantly diminish its effectiveness. Imagine receiving critical feedback in front of your colleagues or during a high-stress situation. It's unlikely to be well-received.

Neuroscience tells us that our brains are more receptive to feedback when we're in a calm and relaxed state. So, choose a time when both you and the recipient are free from distractions and stress.

Additionally, provide feedback while the context is still fresh in everyone's mind. This ensures clarity and avoids misunderstandings.

Example:

• Don't: "Hey, remember that presentation you gave last month? I think you could have done a better job with the visuals."
• Do: "I wanted to chat about the presentation you gave yesterday. I think the content was great, but the visuals could have been more impactful. Let's brainstorm some ideas for next time."

4. Focus on Behavior, Not Identity

Feedback that focuses on personal traits or abilities can trigger defensiveness and hinder growth. Instead, focus on specific behaviors or actions that can be improved. This approach encourages a growth mindset and empowers the recipient to take action.

Research in psychology has shown that feedback is most effective when it's specific, actionable, and focused on behavior rather than personality.

Example:

• Don't: "You're not a very good communicator."
• Do: "During the meeting yesterday, I noticed you interrupted your colleagues a few times. It might be helpful to practice active listening and allowing others to finish their thoughts before sharing your own."

5. Create a Two-Way Street

Feedback shouldn't be a one-way street. Encourage your team members to share their thoughts and perspectives with you. This not only helps you improve as a leader but also fosters a culture of open communication and trust.

When seeking feedback, acknowledge the courage it takes for someone to share their honest opinions. Be receptive, listen actively, and express gratitude for their insights.

Remember, feedback is a gift that offers an opportunity for growth and development. By embracing it with humility and openness, you can create a workplace where everyone feels valued, heard, and empowered to reach their full potential.

Tips for New Leaders

While the five strategies we've discussed provide a solid foundation for giving and receiving feedback, let's go a step further. Here are some unconventional tips to help new leaders truly master the art of feedback and create a thriving feedback culture within their teams.

1. The "Feedback Sandwich" is Stale

The traditional "feedback sandwich" approach, where you sandwich negative feedback between two layers of positive feedback, is often seen as insincere and manipulative. It can also dilute the impact of your message and leave the recipient confused about the key takeaway.

Instead, embrace directness and honesty. Be clear about the areas for improvement while maintaining a respectful and supportive tone. Research shows that people appreciate direct feedback, as long as it's delivered with empathy and a genuine desire to help them grow.

Example:

• Don't: "You're doing a great job overall, but I think you could improve your time management skills. Otherwise, keep up the good work!"
• Do: "I've noticed that you've missed a few deadlines recently. I understand that things can get hectic, but it's important to prioritize your tasks and manage your time effectively. Let's work together to create a plan that helps you stay on track."

2. Ask, Don't Tell

Instead of simply telling someone what they did wrong, ask questions that encourage them to reflect on their own performance. This approach empowers them to take ownership of their development and discover their own solutions.

Studies have shown that self-generated insights are often more powerful and long-lasting than those imposed from the outside. By asking open-ended questions, you stimulate critical thinking and create a collaborative environment where learning and growth can thrive.

Example:

• Don't: "You need to be more organized."
• Do: "How do you feel about your current organizational system? Are there any areas where you feel you could improve? What strategies have you tried in the past that have worked well for you?"

3. Celebrate Small Wins

Don't wait for annual reviews to give positive feedback. Recognizing and celebrating achievements, no matter how small, can significantly boost morale and motivation. Research in positive psychology highlights the importance of positive reinforcement in fostering a sense of accomplishment and encouraging continued effort.

Make it a habit to acknowledge your team members' contributions regularly. A simple "thank you" or a public shout-out can go a long way in creating a positive and supportive work environment.

4. Make it a Conversation

Feedback shouldn't be a monologue. Encourage dialogue and create a space where employees feel comfortable sharing their perspectives and asking questions. This fosters a sense of mutual respect and collaboration, making the feedback process more meaningful and productive.

Research shows that two-way communication enhances understanding and promotes buy-in. When employees feel heard and understood, they're more likely to accept feedback and take action.

5. Lead by Example

As a leader, be open to receiving feedback yourself. This demonstrates humility and creates a culture where feedback is seen as a valuable tool for everyone, not just a management prerogative.

Studies have shown that leaders who actively seek feedback are perceived as more effective, trustworthy, and approachable. By embracing vulnerability and showing a willingness to learn and grow, you set a powerful example for your team.

Nurturing a Feedback-Rich Culture

Giving and receiving feedback is an ongoing process, not a one-time event. By fostering a culture of open communication and continuous learning, you can create a workplace where feedback is embraced as a tool for growth and development.

Remember, effective feedback isn't just about correcting mistakes; it's about unlocking potential, building trust, and inspiring your team to achieve their best. So, take a deep breath, embrace the challenge, and start nurturing a feedback-rich culture in your workplace today.

^Work should be a place where you feel motivated, valued, and have opportunities for growth. Unfortunately, toxic work environments and insidious tactics like gaslighting can make your professional life a nightmare.  Gaslighting, a form of psychological manipulation, involves making someone doubt their own perceptions, memories, and even their sanity. It often manifests in power imbalances and can erode your confidence and well-being.

Understanding these destructive dynamics is the first step towards protecting yourself and creating change.

Identifying Gaslighting: Red Flags to Watch Out For

Gaslighting can be deceptively subtle, making it difficult to recognize immediately. However, gaslighters often rely on certain patterns of speech and behavior designed to confuse and undermine you.  Let's look at some of the key tactics they use:

Denial and Contradiction

‍Gaslighters might flatly refuse to acknowledge something they said or did, even when you have proof.  This direct contradiction of your memory can leave you feeling disoriented and questioning your own experiences. For example, you might confront a colleague about their disparaging comments during a meeting, only to be met with the response, "That never happened. You must have misheard."

Trivialization and Minimization

‍When you express frustration or hurt, a gaslighter might downplay your emotions, making you feel like you're overreacting or being too sensitive. This is a way to invalidate your experiences and make you doubt your own feelings. For instance, you might express exasperation over being consistently overloaded with work, and they respond with, "Stop being so dramatic.  Everyone has a heavy workload sometimes".

Shifting Blame and Guilt-Tripping

‍Gaslighters are masters of redirecting blame.  Instead of taking responsibility for their actions, they twist situations to make it seem like everything is your fault. This manipulation can leave you feeling guilty and ashamed, preventing you from advocating for yourself. For example, when a project goes wrong, the gaslighter might say, "This entire disaster is your fault. If you hadn't been late with that report, none of this would've happened."

Gaslighting by Proxy

‍Sometimes, a gaslighter enlists others to participate in their manipulation. They might spread false rumors about you to colleagues or paint a misleading picture of your behavior, further eroding your confidence and isolating you within a team. For instance, a gaslighting boss could speak poorly of your work ethic to other managers, leading to a widespread perception of you as an unreliable employee.

Emotional Withholding and Silent Treatment

‍Emotional manipulation is a powerful tool for a gaslighter.  They might suddenly become cold and distant, refusing to talk or withdrawing affection as a form of punishment or to instill a sense of insecurity in you.  An example of this would be a gaslighting romantic partner who, following a minor disagreement, refuses to speak to you for days, leaving you feeling bewildered and questioning your actions.

Discrediting Your Perceptions and Reality

‍The ultimate goal of gaslighting is to make you doubt your sanity – your memory, your judgment, and your very perception of reality. Phrases like "you're crazy," "that's just your paranoia," or "you're too sensitive" are common ways to chip away at your confidence in your own experiences. Imagine you bring up a clear inconsistency in a story the gaslighter has told, and they respond with, "You're clearly imagining things. Honestly, you might want to see a therapist."

Remember, gaslighting doesn't always manifest in blatant outbursts. Sometimes, it can be hidden within seemingly harmless jokes laced with criticism or backhanded compliments designed to sting. Pay attention to how your interactions make you feel.  And most importantly, trust your gut – if something consistently feels off, it likely is.

The Toll of a Toxic Workplace

Toxic workplaces aren't just about one bad apple. They are characterized by patterns of dysfunctional behavior that  impact everyone:

• Lack of Communication: Healthy workplaces have transparency and open feedback. Toxic ones thrive on gossip, secrecy, and leaving employees in the dark.
• Unrealistic Expectations and Pressure: Constant unreasonable demands and an atmosphere of fear and negativity lead to burnout.
• Bullying and Harassment: This can be overt or subtle – insults, put-downs, exclusion from important meetings, or being micromanaged.
• Favoritism and Lack of Recognition: Hard work goes unrewarded, while certain individuals receive preferential treatment, creating resentment and distrust.

Strategies to Combat Gaslighting and Toxicity

Surviving (and thriving) in these environments takes a combination of self-preservation, gathering support, and proactive steps to create change.

1. Trust Your Gut and Validate Yourself

‍Your instincts are powerful.  If something consistently feels off, honor that feeling.  Don't let anyone undermine your perception of reality. Practice self-affirmations and remind yourself of your strengths and capabilities.

2. Document Everything

‍Maintain a thorough record of incidents. Include dates, times, specific details of conversations, and the names of any witnesses. Save emails, project notes, and anything that provides a concrete record, both for validating your experiences and potential escalation.

3. Build a Support Network

Don't fight this battle alone.

• Trusted Colleagues: See if others share your concerns and experiences. They can offer both emotional support and practical advice.
• Friends, Family, Therapist: A safe space to vent, process your feelings, and gain outside perspective is invaluable in combating gaslighting.
• HR and Employee Assistance Programs (EAP): If available, utilize these resources for guidance navigating your company's policies and procedures.

4. Set Boundaries

‍This is essential for regaining a sense of control:

• Limit Contact: Minimize interactions with the gaslighter when possible. Choose email over in-person conversations for clear documentation.
• Learn to Say "No": Respectfully decline requests outside your job responsibilities or that negatively impact your workload and well-being.
• Assertive Communication: Practice clear, unemotional communication without aggression. State facts, avoid accusations, and focus on solutions.

5. Protect Your Mental Health

‍Toxic workplaces and gaslighting take a toll. Prioritize self-care habits:

• Stress-Reduction Techniques: Deep breathing, mindfulness exercises, and meditation can calm your nervous system in the moment.
• Physical Well-being: Focus on sleep, a balanced diet, and regular exercise to manage stress and boost resilience.
• Therapy: Professional therapy offers tools to unpack the gaslighting, process its impact, and build long-term coping mechanisms.

6. Focus on What You Can Control

• Your Reactions: While you can't control the gaslighter, you can choose how you respond. Limit emotional outbursts and strive for neutral responses.
• Your Perspective: Reframe their manipulative behavior as a reflection of their own insecurities, not a deficit in you.
• Your Goals: Stay focused on what you want to achieve professionally and don't let negativity derail your progress.

When Do You Stay or Walk Away?

Sadly, sometimes the best option is leaving a toxic workplace.   Consider these factors:

• Severity and Impact: Is this a personality conflict with one individual or pervasive dysfunction in the company culture? Is the damage to your well-being too severe to stay?
• Potential for Change: Does HR take these issues seriously? Have you tried addressing concerns with leadership, and is there any openness to improvement?
• Alternative Options: Do you have another job lined up or the financial means to quit before securing one? Having a plan eases the transition.

If You Choose to Stay: Additional Strategies

If leaving isn't immediately possible, focus on harm mitigation:

• Limit Interactions: Minimize contact with the gaslighter when possible. Communicate via email for documentation.
• Grey Rock Technique: Become emotionally unresponsive, uninteresting to the gaslighter, and therefore a less appealing target.
• Focus on Your Goals: What do you want to achieve in this role? Prioritize deliverables and minimize getting sidetracked by the negativity.
• Build Your Exit Strategy: Start networking, update your resume, and actively look for opportunities that align with a healthier work environment.

Remember: You Are Not Alone

Gaslighting and toxic workplaces are, unfortunately, far too common.  By building awareness, setting boundaries, and seeking support, you can protect your well-being.  If possible  be part of the change by advocating for a healthier work culture. You deserve a workplace where you feel safe, respected,  and empowered to do your best.